1. Introduction & Service Agreement

This Agreement governs the relationship between Faridpur Web Host ("we", "us", "our") and the client ("you", "your", "customer"). We provide cloud web hosting, cPanel hosting, domain name registration, server management, and related technical solutions.

We reserve the right to modify, amend, or update these terms at any time. Any changes will become effective immediately upon posting to this website. Continued use of our services constitutes full acceptance of the revised terms.

2. Account Registration & Security

When creating an account with Faridpur Web Host, you must provide accurate, complete, and verifiable contact details, including your legal name, valid email address, phone number, and physical billing address.

• You are solely responsible for maintaining the confidentiality of your account credentials, cPanel logins, and billing passwords.
• Any unauthorized activity originating from your account or hosted services is strictly your responsibility.
• You agree to notify our technical support team immediately upon discovering any unauthorized access or breach of security.

3. Acceptable Use Policy (AUP)

All services provided by Faridpur Web Host may be used for lawful purposes only. The following activities and content types are strictly prohibited on all our shared, cloud, and dedicated servers:

• Hosting or transmitting illegal material under Bangladesh law or international cyber legislation.
• Unsolicited bulk email (SPAM), email harvesting, phishing, mail bombing, or scam operations.
• Phishing sites, malware distribution, ransomware, trojans, virus hosting, or botnet command servers.
• DDoS attacks, network flooding, port scanning, or unauthorized probing of external computer systems.
• Copyright infringement, pirated software, cracked scripts (nulled themes/plugins), or unauthorized media streaming.
• Adult or pornographic content, hate speech, violent extremism, or defamatory material.

Any account found violating our Acceptable Use Policy is subject to immediate suspension or termination without prior notice or refund.

4. Hosting Resource & Fair Usage Policy

To preserve high performance, LiteSpeed caching efficiency, and server stability for all clients on shared and cloud clusters, resource limits (CPU, RAM, I/O operations, Entry Processes, and Inodes) are enforced via CloudLinux LVE.

• Accounts utilizing excessive server CPU or RAM in a manner that degrades service for neighboring clients may receive optimization notices or temporary throttling.
• Shared hosting accounts must not be used as remote file storage, offline backup repositories, or bulk video download hubs.
• Automated cron jobs must not be scheduled to execute more frequently than once every 10 minutes unless explicitly approved by support.

5. Domain Registration & Renewals

Domain registrations (.com, .net, .org, .xyz, .com.bd, etc.) are registered with certified ICANN / BTCL registries upon receipt of cleared payment.

• Domain registration and renewal fees are strictly non-refundable once registered with the central registry.
• You are responsible for keeping your domain WHOIS contact information up-to-date and ensuring that renewal fees are paid prior to expiration.
• Faridpur Web Host is not liable for domain drops, redemption penalties, or loss of domain ownership resulting from overdue renewal invoices.

6. Backup & Data Responsibility

We perform courtesy automated backups on select cloud hosting packages; however, courtesy backups are not guaranteed and are provided on a best-effort basis for disaster recovery.

• Ultimate Data Responsibility: Clients retain primary responsibility for maintaining independent, offline, and secure backups of all their website files, MySQL databases, and emails.
• Faridpur Web Host provides one-click cPanel Backup & JetBackup tools inside your control panel to facilitate client-side archiving at any time.

7. Billing, Payments & Cancellations

Invoices are generated in advance of the billing cycle (Monthly, Semi-Annually, Annually, etc.). Payment methods accepted include bKash, Nagad, Rocket, Upay, Visa, MasterCard, and Local Bank Transfer.

• Invoices must be cleared on or before the due date. Unpaid hosting services may enter automated suspension 3 days past due date.
• Service termination and data purging occur 14 days after non-payment on shared hosting services.
• You may request voluntary service cancellation anytime via the Client Area ticket system or the 'Request Cancellation' option.

8. Service Level Agreement (99.9% Uptime SLA)

Faridpur Web Host guarantees a 99.9% network and hardware uptime across our cloud infrastructure during any given calendar month.

Scheduled maintenance windows, upstream ISP outages, client-side script misconfigurations, DDoS attacks, or external network connectivity issues outside our data centers are exempt from SLA credit calculations.

9. Limitation of Liability

In no event shall Faridpur Web Host, its officers, or staff be liable for any direct, indirect, incidental, or consequential damages, including loss of business, revenue, or data arising out of server downtime, hardware failures, or software errors.

10. Contacting Us Regarding Terms

If you have any questions, clarifications, or reports regarding our Terms of Service, please contact our administrative team:

• Company: Faridpur Web Host
• Support Email: support@faridpurwebhost.com
• WhatsApp / Phone: +880 1796-382854
• Office: Faridpur, Dhaka, Bangladesh