1. 30-Day Money-Back Guarantee

Faridpur Web Host offers a risk-free 30-Day Money-Back Guarantee on all new Shared Hosting, cPanel Web Hosting, and WordPress Cloud Hosting plans.

If you encounter unresolved technical issues or find that our hosting services do not meet your performance expectations within 30 calendar days of your initial order date, you are eligible for a full refund of your hosting subscription fee (less any non-refundable third-party costs or domain fees).

2. Non-Refundable Services

Certain products incur non-recoverable direct third-party expenses upon issuance. The following items are strictly non-refundable:

• Domain Name Registrations, Transfers & Renewals: Once a domain (.com, .net, .org, .xyz, .bd, etc.) is registered with the central registry, fees cannot be recovered or refunded.
• Dedicated Servers & Custom Hardware Deployments: Due to immediate physical hardware allocation and data center commitments.
• Third-Party Software Licenses: Including cPanel, LiteSpeed, WHM, CloudLinux, and Softaculous licenses.
• Commercial SSL Certificates: Once generated and validated by the Certificate Authority.
• Custom Development, Migration, or Administrative Setup Fees.

3. Cancellation Procedure

To request a service cancellation and refund, follow these straightforward steps:

1. Log in to your Client Dashboard.
2. Navigate to Services » My Services and select the hosting plan you wish to cancel.
3. Click Request Cancellation on the left management sidebar.
4. Specify the reason for cancellation and select either Immediate or End of Billing Period.
5. Open a brief Billing Support Ticket referencing your invoice number and preferred refund receiving channel (bKash, Nagad, Rocket, or Bank Transfer).

4. Processing Time & Refund Channels

Once your cancellation request is verified by our billing department:

• Account Credit: Can be credited to your Faridpur Web Host client funds balance instantly for future domain or hosting purchases.
• Mobile Financial Services (bKash / Nagad / Rocket): Processed within 2 to 4 business days directly to your personal MFS account.
• Local Bank Transfer: Processed within 3 to 7 banking business days depending on BEFTN / RTGS clearing schedules.
• Gateway Transaction Fees: Nominal payment gateway processing fees charged by the MFS or card gateway may be deducted from the refund total.

5. Ineligibility for Refunds

Refund requests will be denied under the following circumstances:

• Accounts suspended or terminated due to violations of our Acceptable Use Policy (AUP), including SPAM, phishing, malware hosting, or copyright infringement.
• Renewal invoices paid for existing active hosting services older than 30 days from original signup.
• Abuse of the money-back guarantee (e.g., repeatedly ordering and cancelling accounts).

6. Need Assistance?

Our billing and support engineers are always ready to assist you before you decide to cancel. We can often resolve configuration, speed, or script issues immediately:

• Submit a Ticket: Open Support Ticket
• Live WhatsApp Assistance: Chat on WhatsApp
• Billing Email: support@faridpurwebhost.com