1. Introduction

This Privacy Policy outlines how Faridpur Web Host collects, uses, stores, and protects personal information obtained through our website, client billing portal, support tickets, and associated cloud hosting services.

2. What Information We Collect

When you visit our website, register for an account, or order services, we may collect the following categories of information:

• Contact & Identification Data: Full Name, company name, physical address, email address, and mobile phone / WhatsApp number.
• Billing & Transaction Details: Invoicing history, payment transaction IDs, and currency choice. (Note: We do not store credit card numbers or banking PINs; all financial card transactions are handled securely by PCI-DSS compliant payment gateways).
• Technical & Log Data: IP addresses, browser types, operating system details, timestamps, and referral URLs collected automatically for DDoS prevention, fraud scoring, and server diagnostics.
• Service & Hosting Information: Domain names registered, package configurations, server logs, and support ticket correspondence.

3. How We Use Your Information

We use the information we collect solely for legitimate business purposes, including:

• Provisioning, activating, and maintaining your web hosting, cloud server, and domain services.
• Processing invoice payments and transmitting automated billing reminders.
• Delivering timely technical support, ticket responses, and server status alerts.
• Protecting our network infrastructure against fraud, abuse, SPAM, and unauthorized intrusions.
• Communicating critical policy updates, maintenance notifications, and service enhancements.

4. Data Security & Protection

We apply modern industry-standard security protocols to prevent unauthorized access, alteration, disclosure, or destruction of your personal data:

• All website communication is strictly encrypted via end-to-end 256-bit SSL / TLS protocols.
• Client portal accounts are protected with strict password hashing, brute-force mitigation, and optional Two-Factor Authentication (2FA).
• Server management interfaces are safeguarded with multi-layered firewalls, Web Application Firewalls (WAF), and automated intrusion detection.

5. Cookies & Session Tracking

Our billing portal and website utilize cookies to maintain your login session, save your shopping cart selections, and store your preferred currency and language settings. You can manage or disable cookies via your browser settings; however, disabling essential session cookies may impair the functionality of the client dashboard.

6. Third-Party Disclosures

We do not sell, rent, or lease client personal information. Information is disclosed only under strictly necessary operational conditions:

• Accredited Registries: When registering domains (e.g., ICANN / BTCL / registry partners), required WHOIS contact details are submitted in accordance with international registry rules.
• Payment Gateways: When you complete checkout via bKash, Nagad, Rocket, Upay, or SSLCommerz, transaction data is transmitted securely to authorize payment.
• Legal Requirements: If compelled by lawful court orders, law enforcement authorities, or statutory regulations in Bangladesh to assist in bona fide fraud or criminal investigations.

7. Your Rights & Access

As a client of Faridpur Web Host, you have the right to access, inspect, and update your personal information at any time directly through your Client Dashboard. You may also request account closure and data deletion upon clearing all outstanding obligations.

8. Questions & Contact Information

If you have inquiries, concerns, or requests regarding this Privacy Policy or your data, please contact our Data Privacy desk:

• Company: Faridpur Web Host
• Email: support@faridpurwebhost.com
• WhatsApp / Phone: +880 1796-382854
• Address: Faridpur, Dhaka, Bangladesh